Privacy Policy

Last Updated: 27 May, 2025

Tampines Family Medicine Clinic is committed to protecting the privacy and confidentiality of your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our clinic, use our services, or interact with our website

Information We Collect

We may collect the following types of personal data:

Personal Identification Information: Name, NRIC/FIN/passport number, date of birth, gender, contact details (phone number, email address, residential address).
Health and Medical Information: Medical history, diagnoses, treatment records, test results, vaccination records, and other health-related information provided during consultations or treatments.
Billing and Payment Information: Credit/debit card details, insurance information, or other payment-related data for processing payments.
Website Usage Data: Information such as IP address, browser type, device information, and browsing behavior collected through cookies or similar technologies when you visit our website.
Appointment Information: Details related to appointment bookings, including dates, times, and preferred doctors.

How We Collect Your Information

We collect personal data through:

Direct Interactions: When you visit our clinic, schedule appointments, complete forms, or communicate with us via phone, email, or in person.
Online Platforms: When you use our website to book appointments, access services, or interact with our online features.
Third Parties: From healthcare providers, insurance companies, or referral partners (e.g., Changi General Hospital) with your consent or as permitted by law.
Automated Technologies: Cookies, analytics tools, or similar technologies that collect data about your interaction with our website.

How We Use Your Information

We use your personal data for the following purposes:

Healthcare Services: To provide medical consultations, diagnoses, treatments, and follow-up care.
Appointment Management: To schedule, confirm, or remind you of appointments.
Billing and Payments: To process payments for services rendered, including insurance claims.
Communication: To respond to inquiries, provide updates about our services, or share health-related information (e.g., vaccination reminders) with your consent.
Legal and Regulatory Compliance: To comply with Singapore’s PDPA, Ministry of Health regulations, and other legal obligations.
Website Improvement: To analyze website usage and enhance user experience through aggregated and anonymized data.
Preventive Care and Health Management: To support health screenings, chronic disease management, and other preventive care initiatives.

Disclosure of Your Information

We may disclose your personal data in the following circumstances:

Healthcare Partners: To doctors, specialists, laboratories, or hospitals (e.g., Changi General Hospital) involved in your care, with your consent or as required for treatment.
Service Providers: To trusted third-party vendors (e.g., payment processors, IT service providers) who assist in our operations, subject to strict confidentiality agreements.
Legal Requirements: When required by law, such as in response to a court order, government request, or to comply with public health regulations.
Emergency Situations: To protect your safety or the safety of others in an emergency.

We will not sell, rent, or share your personal data for marketing purposes without your explicit consent.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, misuse, or disclosure. These measures include:

Secure storage of medical records in compliance with Ministry of Health guidelines.
Encryption of sensitive data transmitted online.
Regular security audits and staff training on data protection.

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security of your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Medical records are retained in accordance with Singapore’s healthcare regulations, typically for a minimum of 7 years or as stipulated by the Ministry of Health.

Your Rights Under the PDPA

As a patient or user, you have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete personal data.
Withdrawal of Consent: Withdraw consent for the collection, use, or disclosure of your data, subject to legal or contractual restrictions.
Complaints: Lodge a complaint if you believe your data has been mishandled.

To exercise these rights, please contact us at:

Email: info@tampinesfmc.sg
Phone: +65 6702 6022
Address: Tampines Family Medicine Clinic, Our Tampines Hub, 1 Tampines Walk, #03-34, Singapore 528523

Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and personalize content. You can manage cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.

Third-Party Links

Our website may contain links to third-party websites (e.g., Changi General Hospital or payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date revised. We encourage you to review this policy regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@tampinesfmc.sg
Phone: +65 6702 6022
Address: Tampines Family Medicine Clinic, Our Tampines Hub, 1 Tampines Walk, #03-34, Singapore 528523