Frequently asked questions

We recommend booking an appointment, especially for chronic disease consultations and health screening, so we can set aside enough time for you. Walk-ins are welcome for minor, acute illness during opening hours. You can book by phone, WhatsApp, or our enquiry form.

Monday 9am–1pm, 2–5pm and 6–9pm; Tuesday to Friday 9am–1pm and 2–5pm; Saturday 9am–12:30pm. Closed on Sundays and public holidays.

We're at 1 Tampines Walk, Our Tampines Hub (often shortened to OTH), #03-34, Singapore 528523, about a 5-minute walk from Tampines MRT, with paid parking within Our Tampines Hub. See the map and directions.

Our team can assist patients in English, Mandarin, Malay and Tamil.

Please bring your NRIC (or birth certificate for young children), and your CHAS, Pioneer Generation or Merdeka Generation card if you have one. It also helps to bring a list of your current medications, any referral letters or memos, recent test results, and your child's health booklet for vaccinations.

Yes. We're happy to welcome new patients and new Healthier SG enrolments. You can walk in, book an appointment, or message us on WhatsApp to get started.

We offer teleconsultation for follow-up visits with our existing patients, for example, reviewing results or a stable long-term condition. New problems are seen in person so we can examine you properly.

Yes. We're on Level 3 of Our Tampines Hub with lift access (Lift Lobby A), so the clinic can be reached step-free by wheelchair or pram.

Yes. TFMC is a Healthier SG clinic. Singapore Citizens and PRs aged 40 and above are invited by SMS from MOH to enrol. You can sign up through the HealthHub app or with us at the clinic, choosing TFMC as your clinic. Your first Health Plan consultation and annual check-ins are fully subsidised. Just let us know at your visit and we'll help you enrol. Learn more about Healthier SG.

Yes. We're a CHAS clinic and welcome CHAS Blue, Orange and Green cardholders, as well as Pioneer Generation and Merdeka Generation seniors. CHAS subsidies help with common illnesses and selected chronic conditions. Please bring your CHAS, PG or MG card and NRIC so we can apply the right subsidy.

Yes. We're Medisave-accredited. Medisave can commonly be used for:

• Chronic Disease Management Programme (CDMP): diabetes, high blood pressure, high cholesterol and other listed conditions (up to $500–$700 a year, depending on your condition);
• Nationally recommended vaccinations (childhood and adult / Healthier SG schedules);
• Flexi-MediSave for seniors aged 60+ (up to $400 a year) for outpatient care.

If you enrol in Healthier SG with us, the usual 15% cash co-payment for chronic care is waived. Limits and eligibility are set by the Ministry of Health and may change. We'll help you check what applies.

Screen for Life is the national screening programme for eligible Singapore Citizens and PRs (generally aged 40 and above). It covers screening for chronic conditions like diabetes, high blood pressure and high cholesterol, as well as cervical, colorectal and breast cancer, at a subsidised fee of $5 or less, and it's fully subsidised for Healthier SG enrollees. We can check what you're due for and arrange it.

A general (acute) consultation is typically $45–$60, and a chronic disease consultation from about $65–$120, before any subsidies. The exact fee depends on the consultation, and any procedures, tests or medication needed. We always explain the cost upfront, and apply any CHAS, Pioneer or Merdeka Generation subsidies you're eligible for.

We accept cash, NETS, PayNow/QR and major credit and debit cards. We also accept Baby Bonus (Child Development Account) for eligible children's care and CDC vouchers where applicable.

We're not on private insurance panels. We do offer corporate health screening for companies looking after their employees. Please contact us for a tailored quote.

We're a full-service family clinic. Our care includes everyday and acute illness, chronic disease management, health screening, vaccinations for all ages, women's and men's health, minor procedures, weight management, mental health support, and care for older adults. We also offer home visits by arrangement.

Yes. We carry out common minor procedures such as wound care and dressing, stitches (and their removal), ear syringing and other simple in-clinic treatments. Ask us if you're unsure whether we can help.

Yes. These include cervical cancer screening (Pap smear), contraception advice, menopause support, and general men's health checks. Let us know what you need and we'll guide you.

Yes. We offer structured, medically supervised weight management that combines lifestyle changes with medical support where appropriate. Your doctor will work with you on a realistic plan suited to your health and goals.

Yes. We support common concerns such as stress, anxiety and low mood, with assessment, ongoing care and referral to specialist services when needed. Several mental health conditions are also covered under national chronic-care subsidies.

Yes. We look after older adults with chronic conditions, and help with concerns such as falls, bone health and osteoporosis, memory changes, and reviewing multiple medications. Home visits are available for those who can't easily come in.

Yes. We help manage longer-term conditions such as heart failure in the community, with regular monitoring and review, and we coordinate with hospital specialists when needed so your care stays joined up.

Yes. We provide pre-travel health advice and travel vaccinations based on your destination, and we're an approved Yellow Fever Vaccination Centre (we issue the official certificate, valid from 10 days after vaccination). It's best to see us a few weeks before you travel. More about vaccinations.

Yes. We take part in GPFirst, which encourages seeing a GP first for suitable urgent conditions. For eligible patients later referred to Changi General Hospital's A&E, GPFirst can mean a lower A&E attendance fee. Ask us if it applies to you.

Yes. We carry out driving-licence (HMER) medicals, pre-employment and insurance medical examinations, and prepare medical memos and reports. Please call ahead so we can advise what to bring.

Yes. We offer smoking-cessation support: advice, a quit plan and medication where appropriate, with follow-up to keep you on track.

Yes. We care for the whole family, from children to the elderly, and provide childhood, adult and travel vaccinations. For children, please bring the health booklet so we can advise what's due.

Yes. We issue medical certificates where clinically appropriate, provide referrals to specialists or hospitals when needed, and go through your test results with you, agreeing clear next steps.

Yes, by arrangement, for patients who can't easily come in to the clinic. Please call us on 6702 6022 to arrange.

Yes. We dispense medication on-site, so in most cases you can collect what you need before you leave.

Yes, by arrangement, for stable patients on regular medication. Your doctor will still review you periodically to keep your treatment safe and up to date.