Privacy Policy

Last updated: 20 June 2026

Tampines Family Medicine Clinic ("TFMC", "we", "us") is committed to protecting the privacy and confidentiality of your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable laws. This policy explains how we collect, use, disclose and protect your personal information when you visit our clinic, use our services, or interact with our website.

Information we collect

• Identification details: name, NRIC/FIN/passport number, date of birth, gender, and contact details (phone, email, address).
• Health and medical information: medical history, diagnoses, treatment records, test results and vaccination records provided during your care.
• Billing and payment information: insurance details and payment-related data.
• Appointment information: dates, times and preferred doctor.
• Website usage data, such as IP address, browser and device information, collected via cookies or similar technologies.

How we collect it

• Directly: when you visit, book, complete forms, or contact us by phone, WhatsApp, email or in person.
• Online: when you use our website or enquiry form.
• From third parties: healthcare providers, insurers or referral partners (e.g. Changi General Hospital), with your consent or as permitted by law.

How we use it

• To provide medical consultations, diagnoses, treatment and follow-up care.
• To schedule, confirm and remind you of appointments.
• To process billing, payments and insurance claims.
• To respond to your enquiries and, with your consent, share health-related information such as vaccination reminders.
• To meet our legal and regulatory obligations (PDPA, Ministry of Health requirements).
• To support preventive care, health screening and chronic disease management.

Disclosure of your information

We may share your personal data with doctors, specialists, laboratories or hospitals involved in your care; with trusted service providers under confidentiality obligations; where required by law; or to protect safety in an emergency. We do not sell, rent or share your personal data for marketing purposes without your explicit consent.

Data security

We apply reasonable administrative, technical and physical safeguards, including secure storage of medical records per Ministry of Health guidelines, encryption of sensitive data in transit, and staff training on data protection. No system is completely secure, and we cannot guarantee absolute security.

Data retention

We keep your personal data only as long as necessary for the purposes above or as required by law. Medical records are retained in line with Singapore healthcare regulations, typically for a minimum of 7 years.

Your rights under the PDPA

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Withdraw consent: for the collection, use or disclosure of your data, subject to legal or contractual limits.
• Complaints: raise a concern if you believe your data has been mishandled.

Cookies and website tracking

Our website may use cookies to support its functioning and to understand site usage. It also loads a small number of trusted third-party elements (an embedded Google Map, and web fonts/icons) which may set their own cookies. You can manage cookies through your browser settings.

Third-party links

Our website may link to third-party sites (for example, partner hospitals). We are not responsible for their privacy practices and encourage you to review their policies.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised "Last updated" date will appear at the top of this page.

Contact us

For any questions or requests regarding this policy or your personal data:

• Email: info@tampinesfmc.sg
• Phone: +65 6702 6022
• 1 Tampines Walk, Our Tampines Hub, #03-34, Singapore 528523